Instances of GP receptionists being abused at work have increased since Covid
The role of a GP receptionist is often misunderstood, as people don't realise how complex the job actually is.
That's the message from the operations manager for the Island's Primary Care Network, who says patients are unfairly taking their frustrations out on people in the job.
Manx Care says the abuse of its staff across the Isle of Man is on the rise and is forcing some to quit.
It appears to be a vicious circle - with patient dissatisfaction with services ultimately contributing to the rising staffing problems as people are forced to a breaking point.
Manx Radio spoke to Shiona McAllister and Carole Johnson, the Practice Manager at Snaefell Surgery in Anaghcoar, about the rising issue.
We heard some of the abuse non-clinical and clinical staff alike are being subjected to:
Shiona McAllister is the Operations Manager at the Primary Care Network:
Carole Johnson is the Practice Manager at Snaefell Surgery in Anagh Coar:
Douglas Council want to see 'zero rated' property policies continued under new ministers
MHK behind 20mph scheme hopes to see return to her original proposals
Council of Musical Chairs: What do we know?
Parent group shares concerns over reports of 'AI misuse'
CoMin reshuffle 'supported and applauded' by Local Economy Forum