Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Drug and alcohol charity sees drop off in donations
Motiv8 cites closures of local gaming businesses
Douglas Council rules out rent-to-buy scheme
The suggestion was made following an announcement the authority would sell some of its housing stock
Public Health warns D&V is circulating on the Island
It's issued advice for those experiencing symptoms
Improvements being made as part of ongoing RDCH work
A pest control issue is currently being
Postal services to USA still suspended
IOM Post Office hopes it'll be reinstated in the new year