Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Plans for 'all-age pathway' for adult autism and ADHD diagnosis by 2029
Health minister lays out £2.8 million proposal for 'multi-year transformation programme'
Some trailers got 'lost' during recent backlog of freight at Heysham
Steam Packet MD discusses issues which saw farmers' fertiliser held in Lancashire.
Police told to reassess FOI response
IOM Constabulary took more than twice the legal time to respond to request
Census support available from next week
Paper forms and over the phone support on offer
Mobile classroom needed to 'alleviate' pressure at Henry Bloom Primary School
The Department of Education, Sport and Culture has applied for planning permission