Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Visit IOM has 'no major concerns' around sailings
Deborah Heather says travel disruption is not unique to the Island
House of Keys officially dissolved
Six weeks until the Island goes to the polls
Peel Marina silt to be used to seal off former mining site
Report by BBC Isle of Man
Students collecting A-Level results
Teenagers sat exams earlier this year