Manx Telecom 'did not breach regulatory obligations'

Investigation into August broadband outage concluded

A watchdog has found that Manx Telecom 'did not breach its regulatory obligations' during a broadband outage earlier this year.

The Communications Commission launched a formal investigation into an incident, which was traced back to a hardware failure in one of the Broadband Network Gateways of Manx Telecom's core network.

The outage began on 24 August, and was only fully resolved on 3 September.

A statement from the regulator reads:

"In August 2020 the Communications Commission (the Commission) became aware of a broadband outage that impacted upon a significant number of the Island’s consumers.

"The outage, which was traced back to a hardware failure in one of the Broadband Network Gateways of Manx Telecom’s core network, began on 24th August 2020, and Manx Telecom worked over the subsequent days to find and resolve the cause, with service fully restored by 3rd September 2020.

"Consequently, once Manx Telecom had worked to restore the Island’s service, the Commission began a formal investigation to ascertain the facts surrounding the broadband outage and determine whether Manx Telecom had breached its regulatory obligations on the run up to, or as a direct result of, the outage.

"Overall, having fully investigated the matter, the Commission finds that on this occasion Manx Telecom did not breach its regulatory obligations."

You can find out more about the investigation here.