VillaGaiety to increase booking fees by 3%

Customers to be charged 5% from January 2025

VillaGaiety is changing its ticket booking fee structure from January 2025.

The change will apply to live performances that take place in the Gaiety Theatre or Villa Marina complex.

Customers are presently charged an inclusive two percent booking fee as part of each ticket price which goes towards 'the hosted system charges applied by ticketing service provider Ticketsolve'.

This has been the case since August 2013.

However, from 10 January, this charge will rise to a five percent exclusive charge on all tickets purchased, both online and in-person at the Box Office, but will exclude Broadway Cinema tickets and bookings for the Dragon’s Castle Play Area. 

The additional three percent will be ring-fenced to create the VillaGaiety Development Fund to be 'invested back into the complex on a rolling basis'.

It is separate from the Department of Infrastructure’s Minor Capital Budget.

The venue says this fund will be used to 'enhance venue facilities, upgrade equipment to future-proof the sustainability of the buildings and ultimately improve the overall customer experience in the coming years'. 

If a performance is cancelled, the booking fees will be included in refunds.

At present the complex is supported by an annual budget of £200,000 a year, as stated in the Treasury Pink Book, and is managed by the Department of Infrastructure.

Last year it received an additional £1.6 million of taxpayers’ money towards upgrading the sound and lighting technology.

You can find more details of the changes HERE.