We are listening over ComCab - DHSC

Wednesday, 12 April 2017 09:20

Minister says patient issues are 'teething problems'

Problems with the new patient transfer taxi provider were 'inevitable', according to the Health Minister.

Kate Beecroft has responded to mixed feedback from ComCab Liverpool passengers - some of whom have cited excessive speed, long waits and uncomfortable journeys among their gripes.

The firm assumed responsibility for patients traveling to hospital in the North West of England a fortnight ago.

But the Minister says 'teething problems' were bound to occur after the takeover, especially given the short turnaround between ComCab being chosen and them beginning services.

In a statment, she insisted Manx patients' needs were her 'overriding priority', and encouraged further 'constructive feedback' about government services.

The DHSC, she added, 'is listening' - and comments are being passed on to ComCab bosses themselves.

Patients with any special health needs are being advised to contact the Department direct ahead of their journeys.

A formal survey of transfer taxi users is being planned by DHSC staff.